Shipping policy

At eshoppakistan.com, we strive to deliver your orders accurately, in high quality, and as quickly as possible. Please read our Shipping & Delivery Policy below to understand how your orders are processed, shipped, and managed.

1. Order Processing Time

  • Processing Duration: All orders are verified and processed within 1 to 2 business days after placement.

  • Order Verification: For Cash on Delivery (COD) orders, our customer support team may contact you via phone/WhatsApp to confirm your order details before dispatch.

2. Estimated Delivery Timeframe

We ship orders nationwide across Pakistan using reliable local courier services.

Detail Timeline
Average Delivery Time 7 to 14 Business Days
Dispatch Days Monday – Friday (excluding public holidays)

Note: Delivery times are estimates and may occasionally be subject to minor delays during peak sales events, national holidays, courier operational bottlenecks, or severe weather conditions.

3. Order Tracking

Once your order has been dispatched from our warehouse, you will receive a tracking link via SMS / Email / WhatsApp. You can use the provided tracking number on the courier partner's website to check the live status of your shipment.

4. Shipping Charges & Cash on Delivery (COD)

  • Cash on Delivery: Available for eligible locations across Pakistan. Please ensure the exact cash amount is ready at the time of delivery.

  • Shipping Rates: Standard shipping charges are calculated and displayed at checkout, unless a promotional Free Shipping offer applies to your order.

5. Return & Exchange Policy

We maintain a strict return policy to ensure product quality and hygienic standards for all customers.

3-Day Return & Exchange Window

  • Strict Time Limit: All return or exchange requests must be initiated within 3 days from the date of package delivery.

  • No Returns After 3 Days: Strictly no return, exchange, or refund requests will be accepted after 3 days of delivery under any circumstances.

Conditions for Eligible Returns:

  1. The item must be unused, unwashed, unworn, and in the same condition as received.

  2. The item must remain in its original packaging with all tags, seals, and labels intact.

  3. You must provide proof of purchase (Order ID or original receipt).

  4. Returns are applicable primarily if you received a damaged, defective, or incorrect product.

6. Damaged or Incorrect Products

If you receive a package that is visibly damaged, open, or contains the wrong item:

  1. Take clear photos or a short video showing the damaged package/item.

  2. Contact our customer support team within 24–48 hours of receipt (and no later than the 3-day return limit).

  3. Once verified, our team will process a replacement or store credit.

7. Contact Us

If you have any questions or need assistance regarding your shipment or return request, please reach out to us:

  • Email: support@eshoppakistan.com

  • WhatsApp / Phone: +923129299530

  • Operating Hours: Monday – Saturday (9:00 AM – 6:00 PM PKT)